Catchysmells values your trust and respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, WhatsApp, or social media platforms. By using our services, you agree to the practices described in this policy.
The responsibility for handling customer data lies with Catchysmells (owned by Mehmood Shaikh & Maaz Shaikh).
Data is collected through our website, WhatsApp, and social media channels for order processing and customer communication.
We may collect the following information from customers:
We do not collect browsing data, tracking cookies, or analytics data at present.
We use customer information strictly for:
Order processing and fulfillment.
Shipping and delivery coordination.
Customer support and communication.
Future updates may include promotional emails, SMS, or WhatsApp messages, which customers can choose to opt out of.
Customer details are shared only with trusted third parties such as courier and delivery partners to complete the order process.
We do not sell, rent, or trade customer information to any third party for marketing or other purposes.
Customer data is stored securely and retained indefinitely, unless a deletion request is made.
Payment details are stored securely. Sensitive financial data is primarily processed through trusted third-party payment gateways (e.g., Razorpay).
We use reasonable technical and organizational measures to protect data, but Catchysmells cannot be held liable for breaches beyond our control.
Customers have the right to:
Request access to the personal information we hold about them.
Request corrections or updates to their data.
Request deletion of their personal data, subject to legal or transactional requirements.
Opt out of receiving promotional or marketing messages when applicable.
Payments are processed securely via Razorpay.
Cash on Delivery (COD) is not available right now.
We do not disclose stored payment data to unauthorized parties.
We currently do not use cookies for tracking, analytics, or personalization.
If this changes in the future, customers will be informed, and cookie preferences will be made available.
We comply with the Information Technology Act, 2000 and relevant rules under Indian law.
As we currently ship only within India, international data protection laws (such as GDPR) do not apply.
A designated grievance officer will handle any privacy-related complaints in accordance with Indian regulations.
Catchysmells may update or revise this Privacy Policy from time to time.
Customers will be notified of any material changes via our website or official communication channels.
For any privacy-related concerns, queries, or requests, customers can contact us at:
Email: catchysmellsbyitmaaz@gmail.com
Phone/WhatsApp: +91 9920755542
Address: Temba rd , bhayandar , padmavati nagar , bhayandar west, mira bhayandar , maharashtra 401101
